Help

BROCHURES
A downloadable pdf of our brochure is available from the website immediately after each Festival is launched (in July each year). If you would particularly like to have a printed version of the brochure and live locally to Rye, you will find brochures available for collection at the Box Office and a number of outlets around the town such as shops, pubs and restaurants. If you are unlikely to visit Rye before the Festival, please send an e-mail to the Box Office with your name and full address.

DISCOUNTS
Discounts on tickets are available to Friends and Patrons but only when booking in advance. Discounts are not offered for tickets sold ‘at the door’.
The discount rate is 10% off every ticket purchased. To become a Friend and immediately benefit from the two-week priority booking period and the discounted ticket prices, please click here.

CONCESSIONS
Unless it is specifically mentioned, there are no discounts (other than via Friend membership) for any events. In a few instances there are concessions for Senior Citizens and children, these are marked quite clearly against the relevant event.

MULTI-BUY PURCHASES
Occasionally we have linked events where a discount may be offered. If this is the case, it will be clearly marked as such.

EVENT FINISH TIMES
If you need to know specific details about an event finishing time and it does not appear on our website, please contact the relevant Event Coordinator via e-mail. Click here for the Contacts page. Alternatively, please phone the Box Office and they will endeavour to find out for you.  All start and finish times are approximate.

JAZZ
There are usually a number of events during the Rye Arts Festival that feature Jazz. However, there is a separate Rye Jazz Festival that takes place in August each year. This Festival is not related to the Rye Arts Festival and we cannot supply tickets for it.

LOGGING IN – EXISTING USERS
If you want to buy tickets and are eligible for the Friends discount, please log in either before filling your basket or at the beginning of the check out stage.  Go to the black bar at the top of the web page and click on “My Account”. You can log in using either your user name or e-mail address and your password.

LOST PASSWORD
If you go to the My Account section of the website, you can ask for your password to be reset. Once this has been completed, you can go to My Account and change the password to something that you find easier to remember, however please bear in mind that ‘easy’ passwords are more likely to be compromised.

PARKING
Rye is a very compact town and there is very little on-street parking. There are however, a number of car parks in the vicinity of each of the venues, for most of which a parking fee is applicable. The venue map that can be found at the front of the brochure (or click here) shows all local car parks. If you are not familiar with Rye and have difficulty walking, or are bringing someone who is, please contact the Box Office for more help and advice. It is usually possible to drop someone off at a venue door and then proceed to park elsewhere.

PAYMENT METHODS
If you wish to buy tickets or a Friends membership online you can use a Paypal account, a credit or a debit card. If buying tickets for our September festival, you can post a completed order form (found in the centre pages of our annual our brochure) and send with a cheque to the Box Office, c/o Phillips & Stubbs, 47/49 Cinque Ports Street, Rye East Sussex TN31 7AN. We do not recommend sending cash via Royal Mail. During Box Office opening hours you are welcome to visit us at Phillips & Stubbs and pay by card, cheque or cash.

PAYPAL
You do not have to have a Paypal account in order to purchase tickets. When you reach the payment stage, click on the blue “debit or credit card’ wording immediately beneath the orange “Log In” button (see picture below) to pay with a card.  There are no extra fees for making a card purchase.

Paypal order screen

For more detailed instructions when paying with a credit or debit card please download this file.

CANCELLING AN ITEM
If you add an item to your shopping basket that you later decide you don’t want to purchase, please click on the red cross to the left of the relevant item and remove it.
Deleting an unwanted item

PRINTING TICKETS
Tickets purchased online and e-mailed to you as pdf files have been designed as A6 size (four to a standard A4 sheet).

If your tickets fail to arrive after your purchase has been acknowledged – Please check the “JUNK” folder in your inbox. If they are there, please add our e-mail address to your Contacts list to ensure future safe delivery of tickets.

To save paper, please go to the ‘layout’ setting on your printer and specify four per sheet if you are buying multiple tickets. For more information on how to print multiple tickets, please click here, although there are many different types of printers and printer drivers, so you may need to resort to your printer’s manual for full details.

If you have trouble printing off your tickets please e-mail the Box Office and they will arrange to have them delivered to the venue for you. You will need to bring proof of purchase to the event in order to collect your tickets.

TICKET COLLECTION
Tickets can be collected from the Box Office during opening hours. Alternatively, it may be possible to collect your tickets from the venue door. You will need to bring proof of your purchase with you.

SEATING
There are no allocated seats at any of the events, with the exception of previously-booked wheelchairs. It therefore pays to be prompt when coming to an event.